Do You Have a Customer Service Strategy?
Most organizations talk about the importance of customer service, and that they aspire to create delightful experiences for their customers.
It’s true that service is an essential ingredient to an effective competitive strategy, but few businesses actually adopted the specific discipline to build a Service Strategy that enables them to stand apart from their competition.
In this episode Roy and Ian discuss the methodology Roy created to build a Service Strategy in a startup he grew to A BILLION IN SALES.
Listen to this episode, and the 'Fast and Furious Ways to Grow Your Business' podcast series, on our Podcast Page or on Spotify. Enjoy!